Return Policy – Damaged Products Only

At Aadya Weaves, we take great care to ensure that every saree reaches you in excellent condition. While we carefully inspect and package every order, we understand that products may occasionally be damaged during transit.

To ensure a smooth experience, we accept returns only for products that are received damaged or defective.

Damaged Products Eligible for Return

If you receive a product that is damaged or defective, please contact us within 48 hours of delivery. Requests made after this period may not be eligible for a return or replacement.

How to Report a Damaged Product

Please inspect your order as soon as you receive it. If you notice any damage, take clear photographs of:

• The damaged product
• The product packaging
• The shipping package and label, if applicable

Contact our customer support team at shop@aadyaweaves.com or through our Contact Us page within 48 hours of receiving your order.

Return Process

Once you contact us, please share the required photographs and details of the damage. Our team will review your request and, if approved, provide you with return instructions.

The damaged product must be returned according to the instructions provided by our team. Aadya Weaves will cover the return shipping costs for approved damaged-product returns.

Please retain the original packaging until your return request has been reviewed and resolved, as it may be required for verification.

Refund or Replacement

Once we receive the returned product, our team will inspect it to verify the reported damage.

If the damage is confirmed, you may choose between:

A full refund to your original payment method, or

A replacement product, subject to availability.

If the requested replacement is unavailable, we will provide a full refund to your original payment method.

Important Notes

Damage must be reported within 48 hours of delivery.

The original product and packaging should be retained until the return process is completed.

Clear photographs of the product and packaging are required to help us assess the damage.

Returns are accepted only for products that arrive damaged or defective. We do not accept returns for reasons such as change of mind, colour preference, or personal choice.

Products that have been used, washed, altered, or damaged after delivery may not qualify for a return.

Contact Us

If you have any questions about our Return Policy or need assistance with a damaged product, please contact us at shop@aadyaweaves.com or through our Contact Us page.

At Aadya Weaves, your trust matters to us. We are committed to making sure that your shopping experience is as beautiful and seamless as the sarees we create and curate.